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Jayaram Krishnaswamy

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Finally the TOSHIBA DVD/CD-ROM drives problem is fixed

Quite a long time ago I reported in my post regarding the loss of DVD drive. I use the DVD very infrequently and it was on the back burner. Finally I decided to get to the bottom of it and succeeded. Here is the result.

In the Device Manager I could see that the DVD device was not working properly as reported in the previous link. The Toshiba, TSST Corp CDDVDW SU-208DB drive was not working and the DVD drive was not seen in the Windows Explorer. The properties of the problematic drive appeared as shown with the Code 19 error (image from the above post).


Finally I came across this Toshiba support site here.

Interestingly this page does not say anything about Windows 10 but describes the fix for Windows 8
My problem started when Windows 10 anniversary update was made and the DVD stopped working from that time.

The fix for this problem consisted of removing two of the programs from the Control Panel|...|Programs and Features shown here:

Toshiba Recovery Media Creator
Toshiba Disk Creator


and also uninstall the DVD\CD_ROM Drives element in the Device Manager.

I did not have the Toshiba Disk Creator, but I uninstalled the TOSHIBA Recovery Media Creator and the DVD/CD-ROM drives in the Device Manager.

These are as shown in the screen shots:


DVD-000


DVD-001

And now after restarting the computer I can see the DVD drive in the explorer.



/CD

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More Stories By Jayaram Krishnaswamy

Jayaram Krishnaswamy is a technical writer, mostly writing articles that are related to the web and databases. He is the author of SQL Server Integration Services published by Packt Publishers in the UK. His book, 'Learn SQL Server Reporting Services 2008' was also published by Packt Publishers Inc, Birmingham. 3. "Microsoft SQL Azure Enterprise Application Development" (Dec 2010) was published by Packt Publishing Inc. 4. "Microsoft Visual Studio LightSwitch Business Application Development [Paperback] "(2011) was published by Packt Publishing Inc. 5. "Learning SQL Server Reporting Services 2012 [Paperback]" (June 2013) was Published by Packt Publishing Inc. Visit his blogs at: http://hodentek.blogspot.com http://hodentekHelp.blogspot.com http://hodnetekMSSS.blogspot.com http://hodnetekMobile.blogspot.com He writes articles on several topics to many sites.